What I Used to Believe The longer I work in travel, the more I realize that what keeps things steady is rarely what clients see. When I first worked in travel, I believed that creating itineraries and completing bookings was enough. At that time, I was a Reservations Agent focused on sales. Confirm the booking. Process the payment. Meet the target. As long as the reservation was secured and accurate, the job felt complete. And in that role, it was. My responsibility ended onc
